More than 135 employees. Tens of thousands of customers. A full season of screaming, special events, spreadsheets and ... sociology? The managers of Pittsburgh's Ultimate Haunted House talk about casting, operations, and the secrets of running a professional haunted attraction.
Host Rob Johnston talks with Senior Manager Margee Kerr, House Manager Crystal "BB" Rupp, and Creative Director Scott Simmons about customer service, event production, and the art of the scare ... as well as roller derby, physical stamina, and the role of women and feminism in modern horror and haunted houses.
ScareHouse, Pittsburgh's Ultimate Haunted House, has been ranked as one of “America’s Scariest Halloween Attractions” by Travel Channel and featured in multiple online and print publications including USA TODAY, Forbes, AOL News, Yahoo, Funworld, and Money magazine.
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